GENERAL TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE AND E-SHOP

OF "EZRA ERIM" LTD

 

These General Terms and Conditions regulate the relations between "EZRA ERIM" Ltd, UIC: 207692236, on the one hand, and the persons using the website and the e-shop, located at the Internet address https://erimme.com/, on the other hand.

 

These General Terms and Conditions bind all persons who use the website at the Internet address: https://erimme.com/ When using the website https://erimme.com/, all persons are obliged to comply with these General Terms and Conditions, as well as with the legislation of the Republic of Bulgaria and the European Union applicable to the goods and services provided on the website. By clicking on any object, link or button located on the pages of the website https://erimme.com/, the persons using the site agree and fully accept and undertake to comply with these General Terms and Conditions.

 

At the time of publication of these terms and conditions, certain services may not yet be available/active, notwithstanding their mention in the terms and conditions, and users will be able to make use of them when they become available/active on the https://erimme.com/ website.

 

 

DEFINITIONS:

 

"Supplier" - means the trading company "EZRA ERIM" Ltd., registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency under the UIC 207692236. Detailed information about the Supplier and contacts for contacting the Supplier is provided in Section VIII of the General Terms and Conditions.

 

"E-shop" - means the electronic shop of the Provider, which is located on the Site.

 

"Terms and Conditions" - means these terms and conditions.

 

"Order"- means the User's order for certain Goods selected by the User together with the chosen method of payment and delivery of the Goods.

 

"User"- means the persons using and visiting the Site and the Online Shop.

 

"Site"- means the internet address https://erimme.com/.

 

"Good(s)- means the Goods offered by the Supplier through the Online Shop.

 

"Delivery Price" - means the cost of transport and delivery of the Goods to the User, inclusive of Value Added Tax.

 

"Order Price" - means the total of the Price of the Goods and the Delivery Price.

 

"Price of the Goods" - means the price per unit or for a specific quantity of Goods, quoted in Bulgarian leva, including value added tax and all additional taxes and fees. The price does not include transport and delivery costs.

 

"Courier" - the commercial company providing courier services and making deliveries of Goods purchased from the Online Shop.

 

"Courier's Office" - means the business premises, within the meaning of the Consumer Protection Act, of the Courier.

 

1. ONLINE PURCHASE OF GOODS AND ORDERING OF SERVICES

 

1. The Supplier shall provide Goods remotely to Users through the Site and the E-Shop for a consideration upon the User's express statement.

 

1. In exchange for the Goods provided by the Supplier, the User shall pay the Order Price in accordance with the terms and conditions of the General Terms and Conditions. The User expressly declares that he/she is aware of the fact that every Order in the Online Shop and the Website is connected with an obligation to pay on his/her part.

 

1. The Supplier reserves the right to unilaterally change the Goods offered on the Site, their parameters and characteristics. The Supplier has the right to change the information published on the Site without prior notice to the User.

 

1. The Terms and Conditions may be updated and amended at any time. The Provider shall notify the Users of any amendment to the General Terms and Conditions within seven days of the occurrence of such circumstance, at the telephone numbers, e-mail addresses or correspondence addresses indicated by them.

 

1. GOODS AND ORDERS

 

1.The fields that must be completed to place an Order are marked with a star. The User agrees and declares that he/she will provide true, accurate, current and complete information when filling in the details to place an Order. The User voluntarily provides the personal data required by the form to place an Order. The Provider may at any time change the amount of personal data required to place an Order, subject to the requirements of applicable law. In the event that the User provides false, inaccurate, not current or incomplete information when placing an Order, the Provider has the right to: (a) require the User to provide true, accurate, current, respectively complete information or (b) delete the relevant information and refuse the Order, as well as deny the User further access to some or all of its services.

 

The Supplier shall not be liable for incorrect and/or inaccurate execution of an Order made in connection with the information received by the User when placing an Order. The Supplier shall not be liable for undelivered Orders or other non-performances due to incorrect, inaccurate, inaccurate and/or incomplete data and re-shipment of Goods shall be borne by the User.

 

1. The Online Shop accepts Orders 24 hours a day, every day. The User is entitled to order all Goods listed on the Site. When placing an Order, the User has the right to choose the type of Goods and their quantity, the method and terms of delivery, according to the options offered on the Site.

 

1. Each Goods on the Site is accompanied by information on the price of the Goods, the main characteristics of the Goods and additional information aimed at helping Users make an informed choice when purchasing. The Supplier shall not be liable for any inaccuracies in the description of the Goods which do not relate to the main characteristics of the Goods and does not claim the completeness of the information provided.

 

1. All prices on the Site are in Bulgarian leva and include value added tax. The Supplier shall have the right to change the prices indicated on the Site at its discretion, at any time and without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Site at the time of placing the Order, regardless of whether it is lower or higher than the updated price.

 

1. The Supplier shall be entitled to make changes to the published goods, prices and other characteristics of the Goods at any time and without notice and Users shall be deemed to be informed of the said changes from the date of their publication. The information for some of the published Goods may not be updated, but in any case Users will be notified, in the case of an Order, prior to their delivery, of the non-updated information on the Site related to the ordered Goods. Some of the information published on the Site may relate to Goods that are not currently available or available, for which we ask you to excuse us in advance.

 

1. Any Goods selected are placed in the User's virtual basket. Until the Order is confirmed, the User may view and modify the Goods ordered, quantities, payment method and other data related to the specific Order.

 

1. The order is placed by following the basic technical steps:

(a) Review of the Goods offered;

(b) Adding the Good(s) to the User's virtual basket;

(c) Entering the delivery address and selecting the delivery method;

(d) Confirm the payment method;

(e) Finalizing the Order.

 

1. Upon finalization of the Order and confirmation by the User, the latter undertakes to pay the Order Price and again declares that he is aware of the fact that the Order involves a payment obligation on his part. After the finalization and confirmation of the Order by the User, the system of the Online Shop automatically sends an informational e-mail confirming the receipt of the Order in the system of the Supplier.

 

1. Until the end of the day on which the Order is placed, the User has the right to cancel it by notifying the Supplier of this to e-mail houseoferimme@gmail.com, necessarily individualizing exactly the Order he is canceling.

 

1. Users understand and agree that Goods may not be available at the time the Order is placed. In the event that the Supplier does not have a particular Good from the Order, it shall notify the User of its exhaustion by calling the contact phone number indicated by the User or by sending a message to the e-mail address indicated by the User.

 

1. The Supplier may request further confirmation of the Order and/or information necessary for its execution, including by telephone or e-mail. If the User refuses to provide the confirmation and/or information required by the Supplier, the refusal shall automatically result in the cancellation of the Order with or without further notice to the User.

 

III. DELIVERY OF THE GOODS

 

1. The goods shall be delivered to the address indicated by the User on the territory of the Republic of Bulgaria or the office of the Courier chosen by the User. The goods shall be handed over to the User upon signature. Upon delivery to the address indicated by the User, the Goods shall be delivered to the front door of the building.

 

1. In case of impossibility of delivery to the address specified by the User, not due to the fault of the Supplier and/or the Courier (in case there is no one at the address, etc.), the Courier may make a second visit to the address the next day or directly leave the Goods at the office of the Courier. In the event of a revisit and a new failure to deliver, the Courier shall leave the Goods at the Courier's office. Where the Goods are left at the Courier's office due to an inability to deliver, the User shall collect the Goods within a period not exceeding 3 (three) days of notification that the Goods are at the Courier's office. If the User does not receive the Goods within the period referred to in the preceding sentence, the distance selling contract shall automatically terminate and the Supplier shall be released from its obligation to deliver the Goods ordered. The provision of the preceding sentence shall also apply to cases where the User unreasonably refuses to accept a delivery.

 

1. The delivery period for the Goods is up to 7 (seven) working days. If cash on delivery is selected, the delivery period shall commence from the date of receipt of the e-mail referred to in Section II, Clause 8 of the General Terms and Conditions. If payment by debit/credit card is selected, the delivery period shall commence on the date of receipt of the Order Price from the Supplier.

 

If delivery/receipt of the ordered Goods at the Courier's Office is selected, the User is obliged to receive the Goods within 3 (three) days from the delivery notice. If the User does not receive the Goods within the time limit referred to in the preceding sentence, the Distance Selling Contract shall automatically terminate and the Supplier shall be released from its obligation to deliver the ordered Goods.

 

1. The price of the Delivery shall be calculated at the time of placing the Order.

 

1. The Supplier shall not be liable for any delay if the delay is due to the fault of the Courier and/or due to circumstances beyond the Supplier's control, including those set out in the General Terms and Conditions.
2. On delivery the Goods shall be carefully examined by the recipient. In case of any obvious defects, lack of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation (e.g., broken integrity of the packaging; external deformations of the Goods - tears, distortions, scratches, broken or injured elements/parts, etc; missing receipt/invoice; missing accessory accompanying the Goods), the User shall immediately inform the Courier and note the relevant deficiency in the documents for delivery of the Goods. In addition, the User shall immediately notify the Supplier at e-mail houseoferimme@gmail.com. If the Consumer fails to do so, the Goods shall be deemed to have been approved and the Consumer shall lose the right to later claim that the Goods were delivered to him/her with obvious defects, lack of any of the accessories accompanying the Goods and/or lack of any of the documents required by Bulgarian law. Claims for Goods purchased through the Online Shop shall be made in accordance with the rules of the Digital Content and Services Act and the Sale of Goods Act, and in addition the User shall notify the Supplier at houseoferimme@gmail.com of any claim, attaching the relevant invoice/receipt for the Goods purchased.

 

1. Upon acceptance of the delivered Goods, the User or a third person designated by him shall sign the documents accompanying the Goods. A third party shall be deemed to be any person who is not the Order Holder but accepts the Goods on delivery to the delivery address specified by the User.

 

1. The Supplier shall have the right at any time to change the Courier with which it works for the purpose of making deliveries of Goods.

 

1. On the basis of Art. 50 of the Consumer Protection Act (CPA), a User who has the status of a consumer within the meaning of the CPA has the right to withdraw from the distance sales contract and to request the return of the ordered and purchased Goods within 14 (fourteen) days from the date of receipt of the Goods by the User or a third party, other than the Courier and indicated by the User, or where the User has ordered multiple Goods with one order, which are delivered separately, from the date on which the User or a third party other than the Courier and indicated by the User receives the last Good. The conditions under which the return is made are: (a) the User must notify the Supplier in advance at e-mail: houseoferimme@gmail.com that, on the basis of Article 50 of the Consumer Protection Act, he/she is withdrawing from the distance selling contract; (b) the goods must be in their original condition, with original labels and packaging - goods that have been worn/used will not be accepted. In the event of failure to comply with the conditions set out in the preceding sentence, the Supplier reserves the right to refuse to accept the returned Goods and accordingly not to refund the full amount paid by the Consumer. The Consumer shall not have the right of refusal in respect of goods and circumstances falling within the scope of Article 57 of the CPA.

 

1. All transport and any other costs for the return of the Goods shall be borne entirely by the User. Until the return of the Goods by the User to the Supplier, the risk of accidental loss or damage shall be borne entirely by the User. In the event that any Goods, by their nature, cannot be returned in the usual manner by post, the Consumer shall bear the costs of returning the Goods by other means and shall pay them in accordance with the relevant tariffs, price lists, etc. of the relevant courier or other companies which he has chosen to use for the return.

 

1. In the event that the Consumer exercises his right under Article 50 of the CPA, provided that he has fulfilled the above conditions, the Supplier shall be obliged to refund the Order Price (excluding additional costs associated with the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Supplier) within the statutory 14-day period in accordance with Article 54(2) of the CPA. The Supplier shall have the right to postpone the refund until the Goods have been received back or until proof has been provided that the Goods have been sent back, whichever is the earlier.

 

1. The User may use, but is not obliged to use, a standard form for the exercise of his right under Article 50 of the CPA for the withdrawal from the contract, a copy of which accompanies the Goods supplied.

 

1. The Consumer shall send to the Supplier or return the Goods without undue delay and in any case not later than 14 days from the date on which the Consumer has notified the Supplier of his withdrawal from the distance contract. The deadline shall be deemed to have been met if the User sends or hands back the Goods to the Supplier before the expiry of the 14-day period.

 

1. Pursuant to Article 55, paragraph 4 of the Consumer Protection Act, the Consumer shall be liable for the diminished value of the Goods caused by testing them other than necessary to ascertain their nature, characteristics and proper functioning. The User shall indemnify the Supplier for the diminished value of the Goods.

 

1. PAYMENT TERMS FOR THE PURCHASE OF GOODS

 

1. The Order price may be paid in one of the following ways:

(a) cash on delivery - payment shall be made at the time of delivery of the Goods, when a representative of the Courier visits the delivery address specified by the User and delivers the Goods to the User, respectively at the time of receipt of the Goods at the office of the Courier.

(b) by debit or credit card through a virtual POS terminal.

 

1. When paying for the Goods at the Courier's office, the possible methods of payment shall be those accepted by the Courier.

 

 

VII. OTHER PROVISIONS

 

1. In the event of disputes arising out of or in connection with the Terms and Conditions, the parties undertake to endeavour to resolve them in a spirit of understanding and mutual compromise. If the parties fail to reach an agreement, the dispute between them shall be finally settled by the competent Bulgarian court.

 

1. The provisions of Bulgarian substantive law shall apply to all matters not covered by these General Terms and Conditions.

 

1. The Supplier shall use its best efforts to keep the information on the Site and the Online Shop always correct and up-to-date, but does not claim its completeness and reliability.

 

1. The Supplier does not guarantee uninterrupted, timely and error-free access to the Site and the Online Shop, insofar as this is beyond the Supplier's control and capabilities.

 

1. The Provider shall not be liable for any damage caused to telecommunications facilities, software and hardware, or for any loss of data resulting from materials or resources used in any way through the Site.

 

1. Materials, photographs, logos, images and the like posted on the Site may not be copied, publicly distributed, displayed or given away for any purpose by Users. Violators are subject to penalties under the provisions set forth in the Copyright and Related Rights Act and the Trademarks and Geographical Indications Act. The links provided on the Site to sites owned by third parties are posted solely for the convenience of Users. When using such a link, Users are not using a service provided by the Provider and with respect to the use of the link outside the Site, the Terms and Conditions do not apply. The Provider does not exercise any control over the aforementioned sites, which are not owned by it, and does not assume any responsibility with regard to their information and/or content. The Provider informs Users that it in no way imposes or recommends the use of these sites by Users, nor the information published on them. Visiting the sites mentioned and all risks associated with their use are entirely at the expense of Users and the Provider shall not be liable in any way for any damages suffered by Users in this regard.

 

1. Under Directive 2013/11/EU, you have the option of resolving consumer disputes with an Alternative Dispute Resolution procedure within the European Union. If you have a dispute about a purchase made online, you can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court dispute resolution.

 

VIII. SUPPLIER INFORMATION AND CONTACTS

 

Trade name (company): Ezra Erim Ltd;

Unique identification code: 207692236;

Registered office and registered address: Sofia, district "Lozenets", str "Dionisii Dionisiev" № 7, app. 401;

Telephone number: +359 889253200;

E-mail: houseoferimme@gmail.com;

Website: https://erimme.com/.

 

User's questions, inquiries and consultations can be made online via e-mail.

 

The address of the Supplier is also considered to be the address to which the User may send any complaints within the meaning of Article 47, paragraph 4 of the Consumer Protection Act.